The Indian state of Bihar has always been in the news for the wrong reasons. Crime, abduction and corruption have given enough negative images to the eastern state of India. But things are set to change.

Don’t be surprised to see a business process outsourcing unit (BPO) unit functioning in a chaotic remote village of Bihar. Recently, Drishtee Development and Communications Limited started some BPO units under the name of Quiver Info-services Limited in Saurath villages. The sari-clad introverted village women now communicate effectively with their clients. The BPO employment boost in these villages has dramatically changed the socio-economic status of the poor villagers.

A confident 26-year-old BPO employee at Madhubani, 220km from Patna, said that she faces no problems communicating in Hindi and if needed, she can manage to handle the clients in English too. So far, training has been provided to eighteen candidates to improve their accent and computer knowledge. Most of the candidates have a Mother Tongue Influence (MTI) in their accent.

Kamlesh Jha, the manager of the BPO, told a regional paper that it was a huge challenge to set up a BPO unit in a village but the idea has taken good shape. Jha has a vision of opening a few more similar projects in the future.

Saurath BPO has very few clients. It generates revenue from an American insurance company, a leading mobile company and through translation projects as well.

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