Convergys takes over Intervoice - Manages this relationship

By Umli Miuli @ Wednesday, July 16, 2008 4:48 PM

Section - Outsourcing/Outsourcing

Convergys and Intervoice said the two companies will merge.

Convergys will acquire Intervoice for $335 million in cash. Intervoice specialises in software-based interactive voice response, contact center and mobile messaging technology and applications, and has a large customer base.

This partnership with Intervoice will let Convergys provide automated and live agent services, using complementary speech automation, web self-care, and mobile applications. Convergys can expand to different regions and explore new markets. With cross selling opportunities and the new product launches, it expects high growth revenue in 2009, and in later years to come.

Dave Dougherty, Convergys President and CEO said: ‘This acquisition is part of our plan to be the market leader in relationship management solutions.' X