In an attempt to raise income and avoid recruitment, HCL BPO is planning to acquire more companies. The aim is to shift from voice-based to transaction-based services, a senior company official told the Business Standard.

Ranjit Narasimhan, president and CEO of HCL BPO, said that acquisition is a strategy to expand globally while avoiding currency fluctuations. He added that it will also help the company to move to platform-based services. Presently, the company gets 70 per cent of its revenue from voice-based services which might go down to 50 per cent in the next few years.

Acquisitions would account for 55 to 100 per cent of the company’s growth, while the rest would be derived from organic growth. The company acquired US-based Control Point Solutions and UK-based Liberata Financial Services as part of this strategy. Both the companies offer platform-based outsourcing services.

The software base of the company will be utilised to upgrade the platform. For instance, the insurance vertical of the company, which has been achieving 1,500 policies per agent annually, would manage 4,500 policies through HCL’s software base, says the company. X