A new Dun & Bradstreet report indicates that India will remain a major destination for outsourcing projects.

India's Top ITES and BPO Companies 2008 compares India with alternative outsourcing destinations, including China, Mexico, Malaysia, Brazil, Czech Republic, Chile and the Philippines. The report notes that Indian companies offer first class services at very competitive prices, with an average salary range of $7,500 to $8,500.

"While the ITES-BPO industry is bound to be impacted by the financial crisis, firms have taken measures to mitigate some of that risk. The industry has started providing services to a wider set of verticals, thus reducing their exposure to any one vertical. For instance, the BFSI sector's share of the overall pie of services offered by the surveyed ITES-BPO companies dropped to 28 per cent in FY08 from 31 per cent in FY07. This trend is set to continue," explained Manoj Vaish, CEO of India, Dun & Bradstreet. 

Indeed, Indian companies within the profitable ITES and BPO sectors have continued their hiring sprees. Profiled firms also registered a year-on-year growth of approximately 23 per cent. In addition, ITeS and BPO client portfolios boasted a staggering 74 per cent international client base.

"While conventional BPO services continue to form a majority of the total services offered by the surveyed companies, this year's study has seen conventional BPO services drop by almost 10 per cent from last year. On the other hand, service lines such as KPO, LPO, EPO and eLearning have increased its share considerably. Margins are substantially higher in these services and with companies keen to diversify, revenues from these services are bound to increase," added Vaish. X

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