Revenue from exports is expected to go over $40 billion for the two sectors while that of the domestic market will go over $23 billion. The BPO sector is predicted to reach $12.5 billion in 2008 and can grow five times by 2012. As many as two million people are directly working in the BPO sector and seven to eight million people are indirectly working for this sector.

Pramod Bhasin, Vice-Chairman, National Association of Software and Services Companies (Nasscom) and President and Chief Executive Officer, Genpact, at the 2-day Nasscom BPO Strategy Summit in Bangalore on 9 June, said that the BPO industry needs more manpower and is currently looking at employing more than 200,000 eligible graduates. He added that BPOs also have to fight attrition. According to Bhasin, India needs to bring in education reforms and improve infrastructure. He said that a private-public partnership is important in this regard.

Ganesh Natarajan, Chairman, Nasscom, and Deputy Chairman and Chief Executive Officer, Zensar Technologies said that the BPO sector needs to utilise the prospects in rural areas, promote reverse migration and focus on environment-friendly IT practices, cultivate creativity and encourage women to become leaders.

Jainder Singh, Secretary, Department of Information Technology, Ministry of Communications and Information Technology, said that it was important to generate investment regions and move upwards in the value chain to fight competition globally.

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