Vodafone, Tatasky and Sify Broadband have topped the list “of brands not friendly and not caring for consumers” by the Consumer online resource and empowerment (CORE) centre.

CORE was launched by the Consumer Coordination Council in 2005 with the support of the ministry of consumer affairs, food and public distribution, with the objective of helping consumers to resolve complaints relating to defective goods and products and deficiency in services.

CORE forwards the complaints to concerned organisations, requesting them to respond within 15 days. While most organisations do respond within this period, some take longer. In such cases, a reminder is sent to them requesting them to respond within another 15 days. Finally, a final 15 days is given, with a warning that their names will be included in the list.

According to CORE, responding to consumer complaints and solving them on time should be of primary interest to all responsible organisations who are providers of goods and services. Lack of response to complaints forces consumers to rectify their problems through consumer courts, involving needless lawsuit and expenses.

Other companies included in the list are Air Deccan, Club Mahindra Holidays and Indigo Airlines. X